Faculty of Economics and Business Administration Publications Database

Development of a Multi-Faceted Model of Domain-Specific Problem-Solving Competence and its Acceptance by Different Stakeholders in the Business Domain

Rausch, Andreas
Volume: 44
Number: 2
Pages: 169 - 184
Link External Source: Online Version
Year: 2016
Keywords: Problem-solving competence, model of problem-solving, problem.solvin in the business domain

While measuring competence in general education has a long tradition, efforts to measure domain-specific vocational and professional competences are rare. As a first step towards closing this research gap, we developed a multi-faceted model of domain-specific problemsolving competence that serves as a starting point for the development of assessment instruments. Based on a literature review, our action-oriented approach integrates cognitive and non-cognitive facets of problem solving. The model suggests 13 competence facets, which are assigned to 4 competence components, namely knowledge application, action regulation, self-concept, and interest. We investigated the acceptance of our model in a study with different stakeholders in vocational education and training (n = 100). As expected, knowledge application was rated highest. However, the overall weightings of the four components are quite balanced, and all proposed facets were rated as important for solving typical problems in office work. This result can be cautiously interpreted as an indication of ecological validity of the model. Although the model was developed in the business domain, it can be adapted to other domains. The lack of a social component that would take account of collaborative problem solving was identified as a shortcoming of the current model but can be integrated in future research.