Faculty of Economics and Business Administration Publications Database

Antecedents and Consequences of the Online Channel Performance

Wolk, Agnieszka
Volume: 16
Number: 3
Pages: 163 - 173
ISSN-Print: 0969-6989
Link External Source: Online Version
Year: 2009
Keywords: Internet channel; Company performance; Electronic commerce; Distribution management
Abstract: Internet distribution channels may be either advantageous or detrimental for a company. Therefore, this study analyzes their performance, antecedents, and effect on company performance. Using survey data from multichannel retailers and structural equation model methodology, the authors show that Internet channel performance contributes to both financial and strategic company performance, with a greater effect on the latter. Similar and uncoordinated channels hinder Internet channel performance, but experience with direct channels and channel power are not required to pursue an Internet channel successfully. Customer migration and managerial commitment to the Internet channel have strong positive influences on financial performance. Overall, the results encourage the adoption and development of Internet channels.