Faculty of Economics and Business Administration Publications Database

Building Social Capital via Microblogging in the Financial Services Industry

Link External Source: Online Version
Year: 2014

The way in which people communicate affects their relationships, social network structures and ultimately the social capital acquired through their connections. Social capital is a key factor for the performance of individuals and organizations. Therefore, companies in the financial services industry increasingly implement social media platforms to facilitate communication among employees and to leverage the social capital benefits. Analyzing the individual network structures of different communication types, we find that a more self-disclosing communication type (“Meformer”) benefits from a higher efficacy in building social capital compared to a primarily factual-oriented communication type (“Informer”).