Faculty of Economics and Business Administration Publications Database

‘I like it because I’(m) like you’ – Measuring User Attitudes towards Information on Facebook

Stimac, Vid
Krasnova, Hanna
Kunze, Dominik
Link External Source: Online Version
Year: 2011
Keywords: information overload; heuristic information processing; heuristic cues; attitude

Limited in motivation and cognitive ability to process the increasing amount of information on their Newsfeed, users apply heuristic processing to form their attitudes. Rather than extensively analysing the content, they increasingly rely on heuristic cues – such as the amount of comments and likes as well as the level of relationship with the “poster” – to process the incoming information. In the paper we explore what impact these heuristic cues have on the affective and cognitive attitude of users towards the posts on their Newsfeed. We conduct a survey on based on a Facebook application that allows users to evaluate Newsfeed posts in real time. Applying two distinct panel-regression methods we report robust results that indicate that there is a certain relationship primacy effect when users are processing information: only if the level of relationship with the “poster” is low, the impact of comments and likes on the attitude is considered, whereby likes trigger positive, whereas comments – negative evaluations.