IT Service Center

The IT Service Center (ITSeC) is the faculty’s central contact point in all IT-related matters. Its services are open to the employees of the academic departments as well as the Dean’s Office.

Current Information

- Applications such as Stata, IBM SPSS and Matlab are available on the virtual workstations. You can find further information here.
-With Vidyo you can hold video conferences. You can find further information here.
-Further information for digital teaching with Zoom can be found here. Frequently asked questions for digital teaching (Mediasite Desktop Recorder/OLAT) can be found here.
-You can find an up-to-date list of fraudulent emails here.
-And also the Message of the Day here.

Home-Office

To be able to work from home, you need a working Internet connection. To access personal data and shared network drives, you also need a VPN connection to the Faculty of Economic and Business' network.

If you have an ITS-Account you can check your E-mails here:
https://mail.its.uni-frankfurt.de/owa

If you have a HOF-Account then here:
https://mail.hof.uni-frankfurt.de/owa

For more information check FAQ point 4 „I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)". 

To enable ITSec to support you in your home office on your private devices, you need the Teamviewer Quicksupport program.

Download for Microsoft Windows: https://www.teamviewer.com/en/download/windows/

Download für Apple Mac: https://www.teamviewer.com/en/download/mac-os/

If necessary, start the program and pass the information displayed to ITSec.

FAQ (Frequently Asked Questions)

    1. I am new at the University. What should I do?
    2. Why can't I log in to the PC, webmail or any other system of the Faculty?
    3. I have forgotten my password/usesrname of my department account
    4. I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)
    5. I want to use my e-mail account on my private device with Outlook
    6. I have received a suspicious e-mail
    7. I would like to buy an office device/ a software, what do I have to do?
    8. I have a private device, is it supported?
    9. I would like to borrow a device (laptop, PC, adapter, etc.)
    10. I need to change/adapt my office/workstation
    11. I would like to install a program
    12. My faulty/old device must be disposed of
    13. I want to install Office on my private device
    14. Can I buy EDP equipment from the Goethe-University?
    15. I want to connect a network-printer to my PC/Laptop
    1. I am new at the University. What should I do?

      For the general university services (e.g. OLAT, Hessenbox, Vidyo) you need a HRZ account. Information on how to apply for such an account can be found here.

      In order to use Faculty-specific services (e.g. VPN, Mail-ITS, Mail-HOF), you will need another account, for which your secretary's office must fill out this Form and send it to us. A workstation will be made available to you by your chair.

    2. Why can't I log in to the PC, webmail or any other system of the Faculty?

      This can have various reasons:

      You do not have a Account of the Faculty.
      Check Point 1. In addition to your HRZ account, you need another account to use the Faculty-specific services, for which your secretary's office must fill out this Form and send it to us. ITSec then guides you through the further process.

      You have not observed upper and lower case letters in the user name or password.

      You have entered spaces before or after(!) the username or password.

      Caps-Lock/Feststelltaste is activate.

      Your password may not have passed ITSec's periodic automatic security checks.
      Please give us a call in order to check your situation. Please note the HRZ's instructions in this regard.

      Your account has expired.
      In this case, please contact ITSec personally.

    3. I have forgotten my password/usesrname of my department account

      you must visit us personally with your Goethe-Card. There your identity will be checked and the password will be reassigned.

      Please visit HRZ if you have forgotten your HRZ password

    4. I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)

      Here find please the User's guide in which various instructions (VPN, E-mail, network drives) can be found. The ITSec is of course happy to help you with this.

      MAC: Here you will also find the instructions in german for setting up a VPN a Network drive and your E-Mail Address in your MAC.

      You will also find instructions on how to set up your e-mail account on your mobile device under the following links:

      Android: Englisch

      Iphone: Englisch

    5. I want to use my e-mail account on my private device with Outlook

      For setting up your FB02 e-mail address you will find here (englisch) the user manual with the most important notes here. Additionaly, you will find here the instructions in german for setting up your E-Mail Address in your MAC.

      The instructions for setting up your HRZ e-mail account on your computer can be found here.

    6. I have received a suspicious e-mail

      Despite our best efforts, dubious e-mails sometimes reach members of the Goethe University. Please treat e-mails that appear unusual to you as follows:

      Delete the mail. Do not reply to it. Do not open any links provided!

      Please note: The support staff of the Goethe-Universität would never ask you for your password by e-mail or telephone.

      You also have the option of viewing the Message of Today here to get the current list of known fraudulent E-mails.

    7. I would like to buy an office device/a software, what do I have to do?

      If you want to buy a device via ITSec, please fill out this Form first and send it to us. If you would like advice in advance, you can contact us by mail or phone.

      Here you can find an overview of the devices offered by the university.

      Certain software (e. g. Adobe Pro 20 or Stata) can also be ordered using the form.

      Additionally, the HRZ offers here all software (e.g. the Office Package) which you can install yourself as long as you are working or studying at the university.

    8. I have a private device, is it supported?

      The ITSec does not support any equipment that is not the property of the Goethe University, has an expired warranty, has not been purchased through ITSec or without the permission of ITSec. These devices can be set up independently, with the help of the instructions provided here (see FAQ point 4).

    9. I would like to borrow a device (laptop, PC, adapter, etc.)

      ITSec offers laptops, desktops PC, various adapters etc. for loan. Please send us an e-mail for further arrangements. Please note that a device can be borrowed for a maximum of 2 weeks.

    10. I need to change/adapt my office/workstation

      If you are planning a move to a new office, please contact us at least 3 days before the move so that we can help you with the relocation of the IT infrastructure.

    11. I would like to install a program

      For most installations you need administrator rights, which you as a user usually do not have. Therefore, please contact your chair administrator or send us an e-mail.

      In the e-mail please tell us the name of your computer and the program name. In addition, please have serial numbers, license keys or similar at hand. To find out the name of your computer, press the Windows and Pause key simultaneously. Alternatively you can find the name under Control Panel/All Control Panel Elements/System. Alternativ finden Sie den Namen unter Systemsteuerung/Alle Systemsteuerungselemente/System.

      If you want to install private storage services (such as Dropbox, OneDrive, Google Drive, etc.), please fill out, sign and send us this Form (german version). Please find an english version here.

      Additionally, the HRZ offers here all software (e.g. the Office Package) which you can install yourself as long as you are working or studying at the university.

    12. My faulty/old device must be disposed of
      ITSEC is not responsible for the disposal of your EDP Equipment. You must submit a request for de-inventory.

      The original disposal form must be sent to Asset Accounting (Anlagenbuchhaltung) by mail and in this form you must specify the equipment to dispose of  with its inventory number and/or serial number. The "Inventarnummer" is located on the device and is either a number beginning with 81-... (old equipment) or a longer 16-digit number (sticker has a blue border and white inner field with barcode).

      You can download the disposal form here. Please also add this attachment if several devices are to be disposed of. Please remember that the head of the chair/department is assigned to the department and must sign the application. Further information can be found here.

    13. I want to install Office on my private device
      Students and employees have the option of installing Office 365 on their private devices as part of the Microsoft Campus Agreement. Please visit this page (in german) for more information and to download the instructions.

    14. Can I buy EDP equipment from the Goethe-University?
      No. Inventoried EDP devices (e.g PCs, notebooks, tablets, monitors, printers, scanners and smartphones) are generally not sold or transferred to private individuals, in particular due to the high requirements of the General Data Protection Regulation (GDPR) and for the resulting wage tax when a monetary advantage is granted. Only for the continuation of research projects at another university or college can the previous user take the corresponding devices with him/her. You can find more information here.

    15. I want to connect a network-printer to my PC/Laptop
      First of all, your secretary must request an authorization for you by email, if it was not already requested with the application for your account (FAQ 1). After the authorization, the network  printer will automatically be displayed on your PC after a restart. The network printer must be set up manually for laptops. A VPN connection must be set up in advance (FAQ 4). Here you will find the instructions (in german) for the manual setup.

    Contact

    ITSec
    Campus Westend | Theodor-W.-Adorno-Platz 4 | 60323 Frankfurt am Main
    Room: 1.119/1.122, RuW Gebäude
    Opening hours: Mo-Fr, 08:30 - 12:00 and 13:00 - 16:30
    Tel: +49 (0)69 798 34615 | E-Mail: itsec@its.uni-frankfurt.de

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