The IT Service Center (ITSeC) is the faculty’s central contact point in all IT-related matters. Its services are open to the employees of the academic departments as well as the Dean’s Office.

- Applications such as Stata, IBM SPSS and Matlab are available on the virtual workstations. You can find further information here.
-With BBB you can hold video conferences. You can find further information here.
-Further information for digital teaching with Zoom can be found here. Frequently asked questions for digital teaching (Mediasite Desktop Recorder/OLAT) can be found here.
 -And you can check the Message of the Day and an up-to-date list of fraudulent emails here.

To be able to work from home, you need a working Internet connection. To access personal data and shared network drives, you also need a VPN connection to the Faculty of Economic and Business' network.

You can check your E-mails here:
https://mail.its.uni-frankfurt.de/owa

For more information check FAQ point 4 „I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)". 

To enable ITSec to support you in your home office on your private devices, you need the Teamviewer Quicksupport program.

Download for Microsoft Windows: https://get.teamviewer.com/63t69j5

Download für Apple Mac: download.teamviewer.com/download/TeamViewerQS.dmg

Start the program and pass the information displayed to ITSec.

For MACs you may need to change settings for external remote maintenance. You can find here instructions on how to do this.

1. I am new at the University. What should I do?
2. Why can't I log in to the PC, webmail or any other system of the Faculty?
3. I have forgotten my password/username of my department account
4. I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)
5. I want to use my e-mail account on my private device with Outlook
6. I have received a suspicious e-mail
7. I would like to buy an office device/ a software, what do I have to do?
8. I have a private device, is it supported?
9. I would like to borrow a device (laptop, PC, adapter, etc.)
10. I need to change/adapt my office/workstation
11. I would like to install a program
12. My faulty/old device must be disposed of
13. I want to install Office on my private device
14. Can I buy EDP equipment from the Goethe-University?
15. I want to connect a network-printer to my PC/Laptop
16. I want to sign my emails/renew my email certificate. What do I need to do?
17. My Mailbox is full, what can I do?

1. I am new at the University. What should I do?

   For the general university services (e.g. OLAT, Hessenbox, Vidyo) you need a HRZ account. Information on how to apply for such an account can be found here.

   In order to use Faculty-specific services (e.g. log in a FB02-PC, VPN, Mail-ITS,), you will need another account, for which your secretary's office must fill out this form and send it to us. A workstation will be made available to you by your chair.

   We would like to inform you that new user accounts for the departmental computers can only be applied for with HRZ employee accounts (no S-number). Should you for example, employ student assistants, then please request for the student an employee account including a new Goethe-Card at the HRZ Customer Service (Container).

2. Why can't I log in to the PC, webmail or any other system of the Faculty?

   This can have various reasons:

   You do not have a Account of the Faculty.
   Check Point 1. In addition to your HRZ account, you need another account to use the Faculty-specific services. Check please Faq#1.

   You have not observed upper and lower case letters in the user name or password.

   You have entered spaces before or after(!) the username or password.

   Caps-Lock/Feststelltaste is activate.

   Your password may not have passed ITSec's periodic automatic security checks.
   Please give us a call in order to check your situation. Please note the HRZ's instructions in this regard.

   Type in ITS\ prior your username.

   Your account has expired.
   In this case, please contact ITSec personally.

3. I have forgotten my password/username of my department account

   Due to the situation, public access is restricted for an indefinite period. If you have forgotten your password or user name, please call us to verify your identity. Please have your Goethe Card ready.
   
   For further information:
   
   You use your ITS password to log on to your university desktop PC. You can also check your ITS password under https://mail.its.uni-frankfurt.de/owa. If necessary, you can change it there under "Options" or on an ITS-PC (ctrl+alt+entf).
   
   Please visit HRZ if you have forgotten your HRZ password

4. I would like to set up one of ITSec's services myself (VPN/E-mail/Network drive)

   You will find here the Handbook for Windows  to set up a VPN.its, Netdrives and your ITS-Email. The ITSec is of course happy to help you with this.

   MAC: Additionally, please find here the Handbook for MAC to set up a VPN.its, Netdrives and your ITS-Email in your MAC.

   You will also find instructions on how to set up your e-mail account on your mobile device under the following links:

   Android: English

   Iphone: English (<Iphone S5) and german(>Iphone 8)

5. I want to use my e-mail account on my private device with Outlook

   For setting up your FB02 e-mail address in Windows please find here the handbook. Additionally, please find here the handbook for MAC for setting up your E-Mail Address in your MAC.

   The instructions for setting up your HRZ e-mail account on your computer can be found here.

   You will also find instructions on how to set up your e-mail account on your mobile device under the following links:

   Android: English

   Iphone: English (<Iphone S5) and german(>Iphone 8)

6. I have received a suspicious e-mail

   Despite our best efforts, dubious e-mails sometimes reach members of the Goethe University. Please treat e-mails that appear unusual to you as follows:
   
   Delete the mail. Do not reply to it. Do not open any links provided!
   
   Please note: The support staff of the Goethe-Universität would never ask you for your password by e-mail or telephone.
   
   You also have the option of viewing the Message of Today here to get the current list of known fraudulent E-mails.

7. I would like to buy an office device/a software, what do I have to do?

   If you want to buy a device via ITSec, please fill out this Form first and send it to us. If you would like advice in advance, you can contact us by mail or phone.

   Here you can find an overview of the devices offered by the university.

   Certain software (e. g. Adobe Pro 20 or Stata) can also be ordered using the form.

   Additionally, the HRZ offers here all software (e.g. the Office Package) which you can install yourself as long as you are working or studying at the university.

8. I have a private device, is it supported?

   The ITSec does not support any equipment that is not the property of the Goethe University, has an expired warranty, has not been purchased through ITSec or without the permission of ITSec. These devices can be set up independently, with the help of the instructions provided here (see FAQ point 4).

9. I would like to borrow a device (laptop, PC, adapter, etc.)

   ITSec offers laptops, desktops PC, various adapters etc. for loan. Please send us an e-mail for further arrangements. Please note that a device can be borrowed for a maximum of 2 weeks.

10. I need to change/adapt my office/workstation

    If you are planning a move to a new office, please contact us at least 3 days before the move so that we can help you with the relocation of the IT infrastructure.

11. I would like to install a program

    For most installations you need administrator rights, which you as a user usually do not have. Therefore, please contact your chair administrator or send us an e-mail.

    In the e-mail please tell us the name of your computer and the program name. In addition, please have serial numbers, license keys or similar at hand. To find out the name of your computer, press the Windows and Pause key simultaneously. Alternatively you can find the name under Control Panel/All Control Panel Elements/System. Alternativ finden Sie den Namen unter Systemsteuerung/Alle Systemsteuerungselemente/System.

    If you want to install private storage services (such as Dropbox, OneDrive, Google Drive, etc.), please fill out, sign and send us this Form (german version). Please find an english version here.

    Additionally, the HRZ offers here all software (e.g. the Office Package) which you can install yourself as long as you are working or studying at the university.

12. My faulty/old device must be disposed of
    ITSEC is not responsible for the disposal of your EDP Equipment. You must submit a request for de-inventory. Due to data protection reasons, please contact us to remove the hard drive before disposing of the computer or Laptop. Please let us know as well when you dispose a printer.
    
    The original disposal form must be sent to Asset Accounting (Anlagenbuchhaltung) by mail and in this form you must specify the equipment to dispose of  with its inventory number and/or serial number. The "Inventarnummer" is located on the device and is either a number beginning with 81-... (old equipment) or a longer 16-digit number (sticker has a blue border and white inner field with barcode).
    
    You can download the disposal form here. Please also add this attachment if several devices are to be disposed of. Please remember that the head of the chair/department is assigned to the department and must sign the application. Further information can be found here.
     
13. I want to install Office on my private device
    Students and employees have the option of installing Office 365 on their private devices as part of the Microsoft Campus Agreement. Please visit this page (in german) for more information and to download the instructions.
     
14. Can I buy EDP equipment from the Goethe-University?
    No. Inventoried EDP devices (e.g PCs, notebooks, tablets, monitors, printers, scanners and smartphones) are generally not sold or transferred to private individuals, in particular due to the high requirements of the General Data Protection Regulation (GDPR) and for the resulting wage tax when a monetary advantage is granted. Only for the continuation of research projects at another university or college can the previous user take the corresponding devices with him/her. You can find more information here.
     
15. I want to connect a network-printer to my PC/Laptop
    First of all, your secretary must request an authorization for you by email, if it was not already requested with the application for your account (FAQ 1). After the authorization, the network  printer will automatically be displayed on your PC after a restart. The network printer must be set up manually for laptops. A VPN connection must be set up in advance (FAQ 4). Here you will find the instructions (in german) for the manual setup. USB printers must be connected manually and driver can probably be needed.
     
16. I want to sign my emails/renew my email certificate. What do I need to do?
    For E-mail security purposes the Goethe University offers a personal digital email certificate.
    In order to apply/renew the certificate, an identity check is required, which is performed with our colleagues at the HRZ (see following instructions in german).
    Once you have been informed that your certificate can be downloaded, we will be very happy to help you setting it up in the web browser and Outlook.
     
17. My Mailbox is full, what can I do?
    You can reduce the size of your mailbox by deleting all unnecessary items from it and emptying the Deleted Items folder.
    You can also archive your emails. This will remove E-mails from the server and create a local copy of your archived e-mails, but you will have to set it up manually on your device(s).
     

ITSec
Campus Westend | Theodor-W.-Adorno-Platz 4 | 60323 Frankfurt am Main
Room: 1.119/1.122, RuW Gebäude
Opening hours: Mo-Fr, 08:30 - 12:00 and 13:00 - 16:30
Tel: +49 (0)69 798 34615 | E-Mail: itsec@its.uni-frankfurt.de